At Kitchen Spices, we want you to be completely satisfied with your purchase. If you are not entirely happy with your order, we offer a hassle-free returns policy to ensure your peace of mind. Please review the following guidelines for returning items:
Eligibility:

You may return products if they meet the following criteria:
The product is defective, damaged, or spoiled upon receipt.
The product is different from what was ordered.
The product does not meet your expectations in terms of quality.

Return Request:
To initiate a return, please contact our customer support team within 14 days of receiving your order. You can reach us via email at support@kitchenspices.co.uk. Please include your order number, a description of the issue, and any relevant photos if applicable.

Return Authorization:
Once your return request is approved, we will provide you with a Return Merchandise Authorization (RMA) number and instructions on how to return the item(s) to us. Please ensure that the product(s) are securely packaged to prevent damage during transit.

Return Shipping:
Customers are responsible for the cost of return shipping unless the return is due to an error on our part (e.g., defective product, wrong item shipped). We recommend using a trackable shipping service for your return and retaining proof of postage.

Refund or Replacement:
Upon receiving the returned item(s) and verifying their condition, we will process your refund or replacement accordingly. Refunds will be issued using the original payment method used for the order.

Non-Returnable Items:
Certain items are not eligible for returns, including:
Perishable goods such as fresh spices.
Products that have been used or opened.
Customized or personalized items.

Currency Conversion:
Please note that refunds will be processed in the currency of the original transaction. Any differences in refund amounts due to currency fluctuations or conversion fees are the responsibility of the customer.

Changes to Returns Policy:
Kitchen Spices reserves the right to amend or update our returns policy at any time. Any changes to the policy will be reflected on our website.

If you have any questions or concerns regarding returns, please don’t hesitate to contact us. Thank you for choosing Kitchen Spices for your spice needs.