At Kitchen Spices, we strive to ensure your satisfaction with every purchase. If for any reason you are not completely satisfied with your order, we offer a straightforward refunds policy outlined below:

Eligibility:
Refunds are available for products that meet the following criteria:
The product is defective or damaged upon receipt.
The product is different from what was ordered.
The product does not meet your expectations in terms of quality.

Refund Request:
To request a refund, please contact our customer support team within 14 days of receiving your order. You can reach us via email at support@kitchenspices.co.uk. Please include your order number, a description of the issue, and any relevant photos if applicable.

Refund Process:
Once your refund request is approved, we will initiate the refund process. Refunds will be processed within 5-7 business days and will be issued using the original payment method used for the order.

Return of Products:
In some cases, we may require you to return the product(s) to us. We will provide you with instructions on how to return the item(s) if necessary. Please ensure that the product(s) are returned in their original packaging and condition.

Shipping Costs:
If the reason for the refund is due to an error on our part (e.g., defective product, wrong item shipped), we will also refund any shipping costs incurred.

Non-Refundable Items:
Certain items are not eligible for refunds, including:
Perishable goods such as fresh spices.
Products that have been used or opened, Customized or personalized items.

Currency Conversion:
Please note that refunds will be processed in the currency of the original transaction. Any differences in refund amounts due to currency fluctuations or conversion fees are the responsibility of the customer.

Changes to Refunds Policy:
Kitchen Spices reserves the right to amend or update our refunds policy at any time. Any changes to the policy will be reflected on our website.

If you have any questions or concerns regarding refunds, please don’t hesitate to contact us. Thank you for choosing Kitchen Spices for your spice needs.